Workflow template
Customer Support Automation
Automate customer inquiries, generate responses, and escalate when needed.
[ intermediate ][ 7 steps ]
Inputs
What you fill in
The template asks for these values when you open it in the Workflow Builder.
[ 3 inputs ]
| Input | Type | Description | Required | Default |
|---|---|---|---|---|
| inbox_source | select | Email inbox or ticket system | Yes | — |
| escalation_keywords | text | Keywords that trigger escalation | No | urgent,complaint,refund |
| response_tone | select | Response tone (professional, empathetic, friendly) | No | empathetic |
How it runs
The steps, in order
Each step passes its output to the next. Branches are marked with the condition that leads to them.
- [01]Email
Fetch Emails
- Filter New
- [02]Filter
Filter New
- Classify Intent
- [03]AI step
Classify Intent
Model:
gpt-4o-mini- Check Escalation
- [04]Filter
Check Escalation
- pass: Generate Response
- fail: Escalate to Human
- [05]AI step
Generate Response
Model:
gpt-4o-mini- Send Reply
- [06]Email
Send Reply
- [07]Email
Escalate to Human
Models
Which models it uses
gpt-4o-miniThe model set on the template's AI steps. You can change it on each step after you open the template.
Tags
supportemailaiautomationescalation
More templates
Other agentic workflow examples
Content Generation PipelineGenerate blog posts, social media content, and summaries with AIData Analysis & ReportingProcess CSV data, analyze trends, and generate reportsAutomated Code ReviewReview code changes, check for issues, and generate feedbackSocial Media CampaignCreate and schedule social media posts across multiple platformsInvoice Processing PipelineExtract data from invoices, validate, and update accounting systemSentiment Analysis PipelineAnalyze customer feedback and social mentions for sentiment trends
Workflow template
Use the Customer Support Automation template
Create a free account, open the template in the Workflow Builder, and fill in its inputs.
100 free credits to start
No credit card required
Cancel anytime